Refunds & Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
Non-returnable Item
Handcrafted Espresso Cups are non-returnable to ensure quality and hygiene. However, if the product is defective or damaged during shipping, we are happy to assist with a replacement or refund. Please contact us within 7 days of receiving the item to resolve any issues.
Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within a certain number of days.
Late or Missing Refunds
If you have not received your refund:
- Double-check your bank account.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Reach out to your bank, as processing time may vary.
If you’ve done all the above and still haven’t received your refund, please contact us at .
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at and send your item to: .
Shipping Returns
To return your product, mail it to: .
- You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the return shipping cost will be deducted from the refund amount.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking information.
Need Help?
If you have any questions about refunds or returns, feel free to contact us at .